SUPPORT SERVICES

Our expert team is readily available to advise you on the perfect bundle to suit your company’s requirements.

Overview

Technical and network failures are, at times, an annoying and unavoidable aspect of running a business. That said, they are easily solved when you have the right team to hand. DataEnterprise can help you divert the potential impact of an unforeseen technical hitch.

We offer comprehensive support contracts in the form of tailored packages which are offered on five different levels:

  • Network monitoring
  • Remote dial-in
  • Telephone and email support
  • Regular system checks
  • On -site visits – both locally and globally

Services Offered

Example 1: Worldwide international manufacturing client

This client required additional support on multiple offices in order to facilitate the effective running of essential on-site IT services. We were also tasked with delivering an Install to Desk solution which consisted of a rolling project of replacing client machines within strict timescales, ultimately ensuring that the client avoided any associated penalties from the leasing company. Due to our commitment and proven efficiency, our relationship grew with the business and Data Enterprise were commissioned for subsequent work for most of the UK sites for this company. In affect, we became their Support infrastructure.

Example 2: UK Public Health Service

We have provided a number of resources to assist in helping with the workload for this client. The immediate business benefits meant that employees were free to concentrate on core prerogatives. As a result of our incomparable service, the contract developed into an additional project, in which we were considered a vital part of the IT Department.

Testimonials

Our satisfied customers are testament to our dedicated team:

“Data Enterprise has been an integral part of our IT system and we can always rely on them to give us top levels of commitment and service at much better rates than the big companies. In the unlikely event that something goes wrong, Data Enterprise can normally get things up and running immediately and the confidence that everything is always backed correctly and easy to get access to. All-in-all, a great operator and a business you can rely on.”

“Data Enterprise delivers what they say they are going to do and build long-term business relationships at the same time. Their clients trust and respect the firm as a solution they can rely on – something I have done for over 10 years now and will continue to do for the foreseeable future.”

“It is testimony to Data Enterprise that having so many clients and contacts who repeatedly seek both technical and business advice and guidance – clients that are prepared to listen and act on their advice as they know it is the best thing for personal business matters.”

“Data Enterprise is unusual in the fact that they have brilliant technical skills and excellent and management skills. This is very rare as most technical people focus on the technology and don’t take time to build relationships with clients.”

“Data Enterprise is a total star, they understand the need for projects to be completed on time and will go that extra mile, Time after Time.”